Terms of service

TERMS & CONDITIONS

Welcome to Rokah Studio. These terms apply to every purchase made on this website. By placing an order, you agree to them. If anything here is unclear, please contact us before ordering.

1. ABOUT US
This website is operated by Rokah Studio (סטודיו רוקח), a VAT-exempt business, No. [Business No.], Ben Avigdor 13, Tel Aviv, Israel. Phone: +972-54-456-2767. Email: studio.rokah@gmail.com.

2. HANDMADE PRODUCTS
Every piece is made by hand in our Tel Aviv workshop. Small variations in shape, finish, texture and color are a natural part of handmade work and are not considered defects. Product photos are as accurate as possible, but colors may look different on different screens.

3. MADE TO ORDER
All products are made to order after your purchase. Production usually takes 2–3 weeks, followed by shipping. See our Shipping policy for full details.

4. PRICES AND PAYMENT
Prices are shown in Israeli Shekels (ILS). Rokah Studio is a VAT-exempt business (Osek Patur), so no VAT is added to the price. Shipping costs are shown at checkout before payment. Payment is processed securely by a third-party payment provider; we do not store your card details. We may update prices at any time, but the price you pay is the price shown when you placed your order.

5. ORDER CONFIRMATION
You will receive an email confirming your order. If an item cannot be produced, or if there is an obvious error in price or description, we will contact you and offer a full refund or an alternative.

6. CANCELLATIONS AND RETURNS
Cancellations and returns are handled according to the Israeli Consumer Protection Law, 1981. Please note: personalized and custom-made items cannot be cancelled once ordered, as permitted by law. Full details are in our Return and refund policy.

7. WARRANTY
Our products carry a 12-month warranty against manufacturing defects. See our Warranty & Care page.

8. GUEST ARTISTS
Some items on this website are created by independent guest artists and are marked with the artist's name. These items are sold by Rokah Studio. All our policies, including Shipping, Returns & Cancellations and Warranty, apply to them in the same way as to our own pieces.

9. INTELLECTUAL PROPERTY
All designs, photos, texts and content on this website belong to Rokah Studio or to the respective guest artists and may not be copied or used without written permission.

10. LIMITATION OF LIABILITY
To the extent permitted by law, Rokah Studio is not liable for indirect damage resulting from the use of our products, including damage caused by improper installation, misuse, or use not in accordance with our instructions.

11. GOVERNING LAW
These terms are governed by the laws of the State of Israel. The competent courts in Tel Aviv will have exclusive jurisdiction.

12. CHANGES
We may update these terms from time to time. The version that applies to your order is the one published on the website when you placed it.

Last updated: 15/10/2026