Shipping policy

SHIPPING & DELIVERY

MADE TO ORDER
Every piece is made by hand after you order. Production takes 2–3 weeks. Once your order is ready, we will notify you and ship it, or let you know it is ready for pickup.

SHIPPING IN ISRAEL
We ship with Israel Post, door to door. Shipping rates depend on your area and are shown at checkout before payment. Delivery usually takes [3–7] business days after dispatch.

STUDIO PICKUP
You can collect your order free of charge from our studio at Ben Avigdor 13, Tel Aviv. We will contact you when your order is ready to arrange a pickup time.

INTERNATIONAL SHIPPING
We ship worldwide with Israel Post. Rates are shown at checkout. Delivery times vary by destination and usually take [1–4] weeks after dispatch. Customs duties, import taxes and fees in the destination country are the customer's responsibility and are not included in the price.

TRACKING
Once your order ships, you will receive a tracking number by email.

ADDRESS DETAILS
Please make sure your shipping address and phone number are correct. We are not responsible for delays or loss caused by an incorrect address.

DAMAGED IN TRANSIT
If your parcel arrives damaged, please photograph the packaging and the item and contact us within 7 days of delivery. We will take care of it.

Last updated: 15/10/2026